Shipping policy
Effective Date: August 27, 2026 | Last Updated: August 27, 2026
Thank you for supporting Reggae on the River! We want to ensure your festival gear, custom apparel, and limited-
edition merchandise arrive safely and promptly. Please review our shipping policy below regarding order
processing, transit times, rates, and special delivery conditions.
1. Order Processing & Production Time
Because many of our items are custom-printed or part of exclusive limited-edition runs, orders are not shipped
immediately upon placement. Please allow:
Standard Apparel & Stock Items: 2 to 4 business days for processing and fulfillment.
Custom Prints & Festival-Specific Releases: 3 to 7 business days for production and quality inspection prior
to dispatch.
You will receive a confirmation email with tracking information as soon as your shipping label is printed and your
package is prepared for dispatch.
2. Domestic Shipping Rates & Estimates (United States)
We ship via USPS and major carrier services from our headquarters in Northern California. Shipping charges for
your order will be calculated and displayed at checkout based on weight and destination.
Shipping Service Estimated Transit
Time
Cost / Calculation
USPS Ground
Advantage
3–5 Business Days Calculated at Checkout (Based on weight)
USPS Priority Mail 2–3 Business Days Calculated at Checkout
Free Shipping
Promotion
3–5 Business Days
Available on domestic orders over $[Insert Threshold,
e.g., $75]
3. International Shipping
We currently ship to select international destinations. International shipping rates and delivery times vary by
destination country:
Transit Time: Typically 7 to 21 business days depending on customs processing and local postal carriers.
Customs, Duties & Taxes: Import duties, taxes, and brokerage fees are not included in the item price or
shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to
determine what these additional costs will be prior to purchasing.
4. Festival Pickup Orders
If you selected Local Festival Pickup at checkout for an upcoming Reggae on the River event:
Bring your order confirmation email and a valid government-issued photo ID matching the order name.
Pickups will be available at the designated merchandise booth during official festival operating hours. Details
and booth locations will be emailed to you prior to the event.
5. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive an email notification containing a tracking number. You can monitor
the progress of your shipment directly through the carrier's tracking portal. Please allow up to 48 hours for tracking
updates to activate within the carrier's system.
6. Damaged, Lost or Stolen Packages
We take great care in packaging your apparel so it arrives in pristine condition. However, transit issues can
occasionally occur:
Damaged Items: If your package arrives damaged, please save all packaging materials and damaged goods,
and take clear photos immediately. Contact us within 7 days of delivery so we can file a carrier claim and
dispatch a replacement.
Lost or Stolen Packages: Once a package leaves our facility and is marked as shipped/transit by the carrier,
Reggae on the River is not responsible for packages lost or stolen after confirmed delivery. We recommend
selecting a secure delivery address or adding shipping insurance/signature confirmation at checkout if available.
7. Incorrect Shipping Addresses
Please double-check your shipping address during checkout. If you enter an incorrect or incomplete address, we
are not responsible for packages returned to sender or delivered to the wrong location. If a package is returned to
us due to an incorrect address, the customer will be responsible for re-shipping fees.
8. Contact Us
If you have any questions regarding your shipment, transit delays, or tracking status, please reach out to our
team:
Email: rotrmedia@matee.org
Store Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST